Southborough Lane Surgery

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Southborough Lane Surgery

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WE ARE MOVING!

SOUTHBOROUGH LANE SURGERY IS DELIGHTED TO ANNOUNCE THAT
IT WILL SOON BE MOVING TO NEW PURPOSE BUILT PREMISES!

FIND OUT MORE


HELP US TO HELP YOU

If for any reason your details change, it is very important that you let the surgery know as soon as possible to ensure communication and correspondence can be handled correctly.  Your co-operation in this is very much appreciated.


356 Southborough Lane
Bromley, Kent BR2 8AA

Appointments Tel: 020 8468 7081
Enquiries Tel: 020 8467 1211

ALL CALLS ARE RECORDED

IWantGreatCare: helping every doctor give great care.

We are encouraging our patients to give feedback at www.iwantgreatcare.org.
We should like to thank you for taking the time to give your feedback and
we emphasise how your reviews will help improve service for others.


Mental Health Apps Library

Lots of people experience mental health issues. If you or someone you know require help, please take a moment to look at the new online App launched by NHS Choices which has plenty of helpful advice on this subject.

Click here for this information


FLU VACCINATION CLINICS

We have now held all our scheduled flu clinics for this year.  If you are eligible for a flu jab but have not yet had one, please book an appointment with one of our practice nurses.  However, should you have a pre-booked appointment already with one our nurses or with a GP, you can ask them to give you the jab at that appointment.


APPOINTMENTS

We are very aware that it has been difficult for our patients to book suitable appointments.  In an effort to rectify this situation, we are allocating appointments in a slightly different way in the hope that this will make things easier.  Should you wish to give us any feedback, please feel free to do so.

THE DOCTORS

Partners

DR MICHAEL COLLINS
DR RICHARD DE SOUZA
Dr NATALIE VOWLES
DR REBECCA LONG
DR HAMENDRA PATEL

DR MARK ESSOP

Salaried GP

DR GLEENA REBELLO

EMIS PATIENT ACCESS

Online Services
You can now book appointments or
order your repeat prescriptions online. You will need to contact reception first to sign up to use this service.

CLICK HERE >>>>

 

OPENING HOURS

The reception desk is open:

Monday 8.00am - 7.30pm
Tuesday 8.00am - 8.00pm
Wednesday 8.00am - 8.00pm
Thursday 8.00am - 8.00pm
Friday 8.00am - 6.30pm


The telephone lines are open:

Monday 8.00am - 7.00pm
Tuesday 8.00am - 8.00pm
Wednesday 8.00am - 8.00pm
Thursday 8.00am - 8.00pm
Friday 8.00am - 6.30pm

WELCOME TO THE PRACTICE

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

Southborough Lane Surgery was established on this site in 1935. The practice primary care team consists of six partner GPs, practice nurses and a healthcare assistant. We also have a number of administrative, reception and secretarial staff plus attached community staff.


Practice News and Notices

1. If you require urgent medical attention out of normal hours, please telephone 111.

2. We operate a triage system by which we arrange appropriate advice, appointments or emergency treatment for urgent problems. Patients have the right to a same day assessment if clinically indicated. Please telephone the surgery and ask to speak to the Duty Doctor.

3. Patient Participation Group

During the year a Patient Participation Group was formed in order to obtain the views and ideas of as many interested parties as possible.

 

Participation was and is open to all patients. The doctors at the surgery also contacted individual patients with specific healthcare needs, e.g. carers or patients with a disability, to encourage a representative group.  We believe the group is representative of the patient population as it includes a mix of male and female patients of all ages.

 

The group identified the difficulty of phoning through to the practice and the ability to book appointments via the internet as the major issues of concern.

 

A survey was conducted which obtained the views of over 250 patients who visited the surgery. Amongst other questions, patients were asked their opinion with regard to phoning through to the practice. The result was in line with the national average but the group felt it still needed improving.

 

As a result of the above the group in conjunction with the practice identified the need for a new telephone system for the practice.

 

The practice has contacted their telephony supplier and a new system will be purchased in the next financial year.

 

As agreed with the PPG the practice will also increase the publicity with regard to booking appointments via the internet to increase uptake.

 

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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