Appointments Tel: 020 8468 7081
Enquiries Tel: 020 8467 1211
HOW DO I... OBTAIN A REPEAT PRESCRIPTION?
We would encourage patients to use the simplest way of ordering regular repeat prescriptions. By speaking with your local pharmacist, you can arrange to use EPS (Electronic Prescription Service), thus alleviating the need for you to visit the surgery. You can also sign up for ‘Patient Access’ (information for this can be found on this website) which, once you have completed the relevant steps, will allow you to order repeat prescriptions online. Alternatively you may complete your computerised repeat medication form provided by the GP and bring it or post it to the surgery. Please allow 2 full working days for your prescription to be processed allowing for weekends and Bank Holidays.
In the interests of safety, prescription requests may not be taken over the phone.
HOW DO I... OBTAIN TELEPHONE ADVICE?
For your convenience we do have some telephone appointments available. Please speak to our receptionist for further information.
HOW DO I... MAKE AN APPOINTMENT?
We would encourage patients to register for Patient Access (please find the link on the home page of this website). Alternatively, you can book over the phone or by visiting the surgery.
All routine appointments are for 10 minutes; some procedures and some special clinic appointments are allocated more time. Appointments may be made by telephoning 020 8468 7081 or calling at the surgery. Routine appointments may be made in advance (maximum one month), which will enable us to offer you a time more suitable to your requirements. Please note a double appointment should be booked for post-natal check.
If you wish to see a particular doctor, please inform the receptionist who will inform you of their appointment availability. If no suitable appointment is available, you will be offered an appointment to see another GP. We will always do our best to accommodate you but please understand that sometimes, it will be necessary to wait longer for an appointment with a particular doctor.
Patients being referred to hospital have a right to choose their hospital.
On The Day Appointments
Should you require an urgent appointment on the day, please call from 8.00 am for a morning appointment and from 3.00 pm to arrange an afternoon consultation.
If you cannot keep an appointment please inform us as soon as possible so that this time can be given to another patient.
HOW DO I... MAKE A COMPLAINT?
We hope you will not have cause to complain, but please take a look at the attached information should you wish to make a complaint at any time.
HOW DO I... OBTAIN A HOME VISIT?
Home visits are arranged only for patients who are too ill or infirm to attend the surgery. Please note that home visits are at the doctor’s discretion. The doctor is unlikely to visit simply for the patient’s convenience, lack of transport or other social reasons. It is preferable for patients to attend the surgery where there are the necessary facilities to fully assess an ill patient. Patients should telephone 020 8468 7081 before 11.00am if a visit is required that day. Emergency visits only will be arranged after that time for the same day. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.
Please do remember that several patients can be seen at the surgery in the time it takes to do one visit.
HOW DO I... OBTAIN TEST RESULTS?
Results of any tests or investigations which your doctor has ordered can be obtained by the patient by telephoning 020 8467 1211 after 2.00pm. Please remember it is the patient's responsibility to telephone for results. The rules governing data protection are very strict and we will only divulge results to third parties with the patient's express permission.
HOW DO I... OBTAIN SICKNESS CERTIFICATES?
For absence from work lasting seven consecutive days or less you do not require a doctor’s sickness certificate. Your employer may ask for a self-certification form, available from your employer, the DWP or here. If you require a doctor’s certificate for the period normally covered by self-certification you will be charged a fee for a private certificate as recommended by the British Medical Association.
For any illness lasting longer than seven days you will probably need to see your doctor if you need a certificate.
HOW DO I... BOOK A TRAVEL VACCINATION APPOINTMENT
In order to book a travel vaccination appointment, please complete the attached travel questionnaire in as much detail as possible and return this form to the surgery. On receipt of this form, one our practice nurses will assess how much time is required for your travel appointment in order to give you the correct advice. The surgery will then contact you to offer an appointment. Please note that, if you fail to attend your booked appointment, you WILL NOT be offered a further appointment and you will be asked to find an alternative private provider.
This form should be completed and returned to us at least eight weeks prior to travel.