Appointments Tel: 020 8468 7081

Enquiries Tel: 020 8467 1211

 

Useful Websites

Practice Information

Practice Standards

 

We are committed to provide you with the best possible care. You will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask questions if you are unsure of anything.

In order to provide an efficient service we will ask you to:

 

  • Make a separate appointment for each person wishing to see the doctor.

 

  • Telephone to cancel your appointment if you cannot attend.

 

  • Notify us of any change of name, address or telephone number.

 

  • Keep telephone conversations brief so urgent calls can reach us.

 

  • Request urgent appointments only in cases of genuine medical need.

 

  • Be mindful of the rules we have laid down - they will aid the smooth running of the surgery

 

  • Be patient and polite, remembering the staff work under considerable pressure.

Clinical Research at Southborough Lane Surgery

Southborough Lane Surgery is proud to be a Research Ready Accredited Practice. We work collaboratively with the NIHR Clinical Research Network which is the Research arm of the NHS.

 

Clinical Research is very important to improve care, treatments and ultimately patients’ quality of life.

If you are a patient at this surgery, you may receive invitation letters to ask if you wish to take part in a research study. Joining in a research study is completely voluntary.

 

If you do not wish to take part in research studies then please let the practice know.

 

To find out more information about clinical research studies please visit:

 

http://www.nihr.ac.uk/nihr-in-your-area/south-london/about-us.htm

https://www.ukctg.nihr.ac.uk/

Access To And Disclosure Of Patient Information

Your medical records are confidential. You do have the right to access them in accordance with the 'Access to Records Act 1990'. Please request the appropriate application form from reception. If you require your records to be made available to a third party, your signed consent is required. We will not disclose your information to third parties without your permission unless there are exceptional circumstances such as when the health and safety of others is at risk or where the law requires information to be passed on. The only exceptions are the provision of information when making a referral to another doctor or healthcare professional.

 

Patients are entitled to request access to their medical records online.  For further information and application form please click on the attached links/documents.

What is risk stratification and what will we do?

We will be using a clinical software tool to analyse securely held patient data to help us to identify patients with complex health needs who are most ‘at risk’. This means we will only use existing patient data. This data will not be shared outside of the GP practice and will be used solely to prioritise and improve the care and treatment that we offer to our patients.

NHS Southeast London

All members of the practice have a right to carry out their work without threat of violence or abuse. Like the rest of the NHS we operate 'zero tolerance' and will remove from the list any patient who is physically or verbally abusive or threatening towards any member of staff or other patients. We treat our patients with respect. We expect the same treatment.

Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Local Care Records

This practice is Local Care Record live.  This is an improved and secure way of sharing information electronically between local hospitals, community services and GP Practices in Bromley.  Treatment will be safer and quicker as professionals directly involved in your care will be able to see all the relevant information before making decisions.  If you would like more information about this, please contact our Reception Manager.

Accessible Information Standard

Our aim is to make sure that patients who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so that they can communicate effectively with health and social care services.  If you need further information about this, please contact our Reception Manager.

“Committed to providing you with the best possible care.”

-- Southborough Lane Surgery --

‘All GP Practices are required to declare mean earnings (i.e. average pay) for GP’s working to deliver NHS services to patients at each practice.  The average pay for GP’s working in the practice of Southborough Lane Surgery in the last financial year was £68,073 before tax and national insurance.  This is for three full time GP’s and four part time GP’s who worked in the practice for more than six months.’