Appointments Tel: 020 8468 7081
Enquiries Tel: 020 8467 1211
WELCOME TO THE PRACTICE
This website has been designed to tell you about the practice and the services that we offer. We trust that you will find it helpful and informative.
Southborough Lane Surgery was established on this site in 1935. The practice primary care team consists of five partner GPs, two salaried doctor, practice nurses and a healthcare assistant. We also have a number of administrative, reception and secretarial staff plus attached community staff.
1. If you require urgent medical attention out of normal hours, please telephone 111.
2. We operate a duty doctor system by which we arrange appropriate advice, appointments or emergency treatment for urgent problems. Patients have the right to a same day assessment if clinically indicated. Please telephone the surgery and ask to speak to the Duty Doctor.
3. Patient Participation Group
During the year a Patient Participation Group was formed in order to obtain the views and ideas of as many interested parties as possible.
Participation is open to all patients. The doctors at the surgery also contacted individual patients with specific healthcare needs, e.g. carers or patients with a disability, to encourage a representative group. We believe the group is representative of the patient population as it includes a mix of male and female patients of all ages.
The group identified the difficulty of phoning through to the practice and the ability to book appointments via the Internet as the major issues of concern.
A survey was conducted which obtained the views of over 250 patients who visited the surgery. Amongst other questions, patients were asked their opinion with regard to phoning through to the practice. The result was in line with the national average but the group felt it still needed improving.
As a result of the above the group in conjunction with the practice identified the need for a new telephone system for the practice.
The practice has contacted their telephony supplier and a new system will be purchased in the next financial year.
As agreed with the PPG the practice will also increase the publicity with regard to booking appointments via the Internet to increase uptake.
PPG Meeting Minutes